Privacy Policy

Issuing Party: Anco Biotech Limited (hereinafter referred to as “the Company” or “We”), operates related websites (hereinafter referred to as “the Platform” or “this Website”).
User: Individuals who browse, register on, use this Website, or purchase the Product (hereinafter referred to as “User” or “Member”).
Product: “Test-Reagent for 5-hydroxyindoleacetic acid (Qualitative Colorimetric Method)” (hereinafter referred to as “the Product”).

1. What information do we collect?
   We only collect your personal information for lawful and necessary purposes, such as providing registration, purchase, membership, and customer services. This mainly includes:
   1. Identity and Contact Information：For example, User’s surname, gender, date of birth, phone number, email address, and shipping address.
   2. Account and Transaction Information: For example, your membership level, order records, payment details, and Product purchase history.
   3. Communication Records: Information you provide when communicating with our customer service.
   4. Website Usage Information: When you browse this Website, we may automatically collect anonymized information such as your IP address, browser type, and pages visited through technologies like cookies, in order to optimize Platform performance and enhance user experience. You can manage or reject cookies in your browser settings.
2. How Do We Use Your Information?
   We will only use your information for the following original purposes that have been clearly communicated to you:
   1. Fulfilling Contracts: Processing orders, arranging delivery, providing after-sales services, and managing your membership benefits (such as calculating purchase quotas and sending renewal reminders).
   2. Essential Communications: Sending you important notifications regarding order status, account security, changes to service terms, etc.
   3. Service Improvement: Analyzing anonymous Platform usage data to improve the Product and services.
   4. Direct Marketing: We will not use your personal information to send you the Product promotions, marketing materials, or discount information without your prior explicit consent (e.g., checking an agreement box). You can “unsubscribe” at any time upon receiving any promotional messages to withdraw your consent.
3. Who Do We Share Information With?
   We will never sell your personal information. We may only share information with third parties under the following necessary circumstances:
   1. Service Partners: Such as logistics companies, payment processors, and suppliers providing us with technical support. We will only share the information necessary to complete the service and will contractually bind them to take equivalent security measures and strictly adhere to confidentiality obligations.
   2. Legal and Regulatory Requirements: To comply with applicable laws of the Hong Kong Special Administrative Region, or to respond to legitimate requirements of regulatory bodies (such as the Office of the Privacy Commissioner for Personal Data).
   3. Intra-Group Transfer: For unified management of the service, your information may be securely processed within the Company and its affiliates.
4. How Do We Protect and Retain Your Information?
   1. Security Safeguards: We implement technical and administrative measures in line with industry standards (such as encryption and access controls) to protect your personal information against unauthorized or accidental access, processing, loss, or use.
   2. Information Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Once the information is no longer required, we will securely delete or anonymize it in accordance with Hong Kong law.
5. What Rights Do You Have?
   In accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region, you have the following rights regarding your personal information:
   1. Right of Access and Correction: You have the right to request a copy of the personal information we hold about you and to request the correction of any inaccurate information.
   2. Right to Withdraw Consent: You may withdraw your previously given consent for direct marketing communications at any time.
   3. Right of Deletion: Under certain circumstances, you may request that we delete your personal information.
   4. How to Exercise Your Rights: To exercise any of the above rights, or if you have any questions about our privacy practices, please contact our Data Protection Officer at:
      Customer Service Email:cs@ancobiotech.com
      Mailing Address: Room 2006, 20/F, Metroplaza Tower 2, 223 Hing Fong Road, Kwai Fong, NT, Hong Kong
   5. Upon receiving your written request, we will respond within the statutory period of 40 days. As per regulations, we are entitled to charge reasonable costs for processing your request for information access.
6. Updates to this policy
   We may update this policy from time to time. The updated version will be published on this Website. For significant changes, we will notify you through Platform announcements or other appropriate means. We recommend that you review this page periodically to stay informed of the latest updates.
7. Contact us
   If you have any questions, comments, or complaints regarding this policy or our handling of personal information, you are welcome to contact us via the email or address provided above.
8. Applicable Law and Language
   The interpretation, validity and enforcement of this policy shall be based on the Personal Data (Privacy) Ordinance (Chapter 486) of Hong Kong and its subsidiary laws and regulations (as amended from time to time).
   This Privacy Policy is executed in the English language. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.