Return and Exchange Policy

Issuing Party: Anco Biotech Limited (hereinafter referred to as “the Company” or “We“), operates related websites (hereinafter referred to as “the Platform” or “this Website“).

User: Individuals who register and use the services of this website (hereinafter referred to as “User” or “Member“).

To ensure your rights, please read this policy carefully before purchasing. Placing an order signifies your agreement to all terms of this policy.

  1. Conditions and Time Limit for the Product Exchange
    For the purpose of this Policy, “the Product” refers to the “Test-Reagent for 5-hydroxyindoleacetic acid (Qualitative Colorimetric Method)”. This policy only provides the Product exchange services; returns or refunds are not accepted. If the Product has a quality issue attributable to the original manufacturer within 7 days of purchase, a replacement can be requested.
  2. Exchange application process
    Please follow these steps to apply for an exchange:
    Step 1：Contact us immediately and provide the original invoice/receipt from the Company, along with photos clearly showing the Product quality issues.
    Step 2：Please send the item to be replaced (it must retain the original packaging and all accessories and ensure that the Product is free of any damage or scratches) back to us or deliver it to our designated address for inspection.
    Step 3：Once we receive the item and confirm that it meets the exchange requirements, we will arrange for you to exchange it for a new Product of the same brand and same model. Please note that shipping costs already incurred are non-refundable, and each item can only be exchanged once.
  3. Situations where exchanges cannot be processed
    We will be unable to process your exchange under the following circumstances. Thank you for your understanding：
    1. The purchase exceeds the 7-days time limit.
    2. Damage caused by improper use, accidents, misuse, or negligence by the user.
    3. Failure to provide a valid and recognized original proof of purchase.
    4. The Product or original packaging (including box and bag) is incomplete, or has been intentionally worn, soiled, or has an odor.
    5. Order information errors (such as model or quantity) due to personal reasons.
    6. Subjective belief that the test results are “not as expected,” without providing objective evidence that the Product does not meet specifications.
    7. The Product packaging is damaged or bears labels that affect resale.
  4. Policy Statement
    We reserve the final right to determine the Product quality issues, the Product condition, and eligibility for exchange. In case of any disputes, the Company reserves the final right of interpretation.